Refund & Cancellation Policy

You can cancel a booking for a full refund until 7 days before your event: through the same day of the week, one week earlier, in US Eastern time. For example, for an event on Saturday, October 24, free cancellation runs through Saturday, October 17.

A full refund means everything you paid, including the WedFlex service fee. It goes back to the card you paid with.

Cancellations made within the last week aren't refunded, because your WedFlexer has set the date aside for you and may have turned down other work. If something serious comes up, such as a medical emergency, tell us through Get help and we'll review it case by case.

You get a full refund of everything you paid, at any time.

Tell us through Get help as soon as you can. Your WedFlexer is paid at 8 pm Eastern the evening after your event, unless you mark the booking complete sooner. Asking for help before then pauses that payment while we review what happened. We review each request case by case and may ask both you and your WedFlexer for details.

Once you mark a booking complete, your WedFlexer is paid right away, so please only do that once the work is done.

Open your offer on WedFlex and choose Get help with this booking. Pick what you need help with and tell us what happened. Your request goes to the WedFlex team, who reply by email, usually within 1 to 2 business days. Refunds are decided and issued by WedFlex only.

You can also email hello@wedflex.com.

We issue refunds through Stripe to your original payment method. Depending on your bank, it can take 5 to 10 business days to show on your statement.

This policy only covers bookings paid through WedFlex. Payments made directly to a WedFlexer, in cash or through other apps, aren't protected and can't be refunded by WedFlex.